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Service Policy

Each service provided by our team at Azure SSM is a personalized, one-on-one experience. Rooms and treatment providers are reserved specially for you; a “no-show” or last-minute cancellation leaves our team with empty appointment times. Appointments not confirmed within 48 hours may be considered cancelled.

Failure to attend your appointment or cancel with less than the mentioned time frames will result in 100% of the appointment price being charged.

Individual appointments: 48 hours' notice 
Group appointments: 72 hours' notice 
Bridal/Private parties: 7 days' notice 

Upon scheduling appointments either a credit card is required to be left on file or 50% non-refundable deposit.  

Our business days are Tuesday – Saturday. Cancellations after hours or over the weekends on our voicemail, text or social media will be deemed to have been received on the next business day.  

Products and services are non-refundable. We reserve the right to issue a store credit where applicable. Our credits will not expire and can be used in-store. 

Gift Cards, Packages & Prepaid Services: 
Packages cannot be split to accommodate two separate individuals, nor can they be broken up into multiple appointments.  

Prepaid services or bundles may not be shared.  

Gift certificates are non-refundable. Gift certificate treatments will be scheduled, and the gift card number is taken as the deposit.  

Gratuities & Pricing: 
Please note gratuities have not been included for any of our services. All pricing and treatments are subject to change at any time. Should there be a discrepancy with print media, the website will be referred to for pricing.  

Zero Tolerance: 
Our staff have the right to be treated with dignity and respect at all times without the risk of foul language, threatening language or violent behaviour; in-person or on the phone. This behaviour will not be tolerated towards staff, and may result in offenders being asked to leave, and could be removed from our guest list. 

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